If you have any queries, requests, concerns or just want to say "hi", please call us at:
Mission 604-345-7037
Victoria at 778-877-0695
We are real people and we actually answer the phone in the shop (though sometimes if we are busy with clients it may go to voicemail) ... but we will actually call you back, so leave a message…. we promise!!!!
SHOP HOURS:
Mission store:
Monday - 11-4 (closed during January & February)
Tuesday - Friday 10:30 - 6 (ish)
Saturday- 10:30 - 5
Sunday- closed
EXTENDED HOLIDAY HOURS: Mid November - Dec. 23 : SATURDAY OPEN UNTIL 6:00, Sunday 12-5
HOLIDAY CLOSURE: DEC. 24 - REOPEN JAN. 9
Victoria Store:
Sunday 12-5
Monday - Saturday 10:30 - 6:00
(closed Mondays in January & February)
HOLIDAY EXTENDED HOURS: Mid November - DEC. 23 : THURS/FRI OPEN UNTIL 7:00
HOLIDAY CLOSURE: DEC. 24 - REOPEN JAN. 5
Come visit us, it’s fun here!
1 SHOP LIFE
1.1 What are you doing with the back patio?
Everyone who comes in the shop wants to know what goes on out in our little oasis of awesomeness... we will be hosting evening events regularly as well as holding various types of workshops.
The space is also available to rent for small events, please contact Brooke at the shop to discuss your idea. We welcome corporate events as well as private events. Please be aware that due to the fact that the shop is part of the space, management would be onsite during your private event. Give us a shout at 604-345-7037 to chat details!
1.2 Do you serve food or drinks on the patio?
No, we are a boutique, art gallery and special events space... we don't have daily food or drink service... however we are hosting special events regularly so please follow us on instagram @goldenballmercantile to keep up with what's going on!
1.3 Will you special order items?
Absolutely... just come chat with us and let us know what you're looking for...
1.4 Will you always have stock of all the items you carry?
Not necessarily... one of the things I love about having the shop is the ability to bring in new and wonderful things from all over the place... and that means sometimes not bringing the same things back over and over. It's special to buy something when you know that not EVERYONE will have the same thing. Yes, we will carry certain lines of product always, but some of the more small stock items may be a "one and done" treasure, so I always say, if you love it, buy it now!
Besides the romantic notion of having a coveted treasure, there is also the reality of shipping issues and shortages of stock around the world now... it's important to remember that as a small shop, we do our very best to keep stock in the shop, but sometimes we just have to plain WAIT for stuff. It sucks, but it is the way it is now it seems.
1.5 Are pets welcome in the shop?
Absolutely, we are a pet friendly shop to friendly pets, in fact my two dogs Lava and Bert are often wandering around in the shop.
We just ask that you kindly keep the "friskier" friends on their leash if they tend to jump up or have gigantic wagging tails...
And yes, we always have cookies for our furry friends!
1.6 Is it completely awesome at Goldenball Mercantile?
1.7 Are all your products locally sourced?
We do try to support local artists, vendors and manufacturers for certain, but every treasure cannot be found locally, so we do shop far and wide for our products. I love the stories that are attached to many of the lines of product we carry, for example our beautiful lambswool blankets from Ireland are made by Foxford Mills, one of the oldest wool mills in Ireland, in operation since 1892... our felt Christmas ornaments are made by Fair Trade craftswomen supporting their families in Kathmandu... Our BlueQ line donates a percentage of all sales to Doctors Without Borders... our Hollow Tree candles are made in Whistler and are completely natural and biodegradable.
It might not be local always, but there's usually a pretty rad story attached to it if it isn't.
1.8 Is Butter London the best lipgloss in the universe?
1.9 Do you do custom gift baskets and corporate gifts?
Absolutely. We specialize in creating bespoke gifts of whatever you can (or can't!) dream up, for pretty much any occasion or recipient. We can chat with you about your preferences and your recipients and come up with some amazing gift boxes or baskets to suit your needs. Give us a call, DM us or come into either shop and we will be happy to help you come up with some amazingness!
1.10 Are pets welcome in the shop?
YES! We are very pet friendly, to all friendly pets! Bring yours by for treats and we always have a fresh bowl of water out front for our furry friends! We even have special pet evening events from time to time!
